Customer Care
Toll-free at 1.888.725.2207
Monday – Friday 8am to 6pm
Saturday 8am to 12pm
Report a lost or stolen Norway Savings Bank ATM/Debit
During business hours, call 1.888.725.2207
During nights, weekends or holidays, call 1.800.472.3272
NSB Routing Number
211274515
Telebanker
207.743.5382
or toll-free at 1.888.743.4880
Secure Message
Have a question about digital services or personal or business internet banking?
Stop by
Norway Savings Bank
P.O. Box 347
Norway, ME 04268
Schedule an Appointment
Meet with a mortgage loan officer over the phone or virtually
Meet with a personal lender in person, over the phone or virtually
Traveling abroad?
Norway Savings Bank provides 24-hour, 7 days a week, debit card fraud monitoring. If you’re planning to travel abroad with your debit card, please call 888.725.2207, so that we can put a note on your account.
We recommend always having two forms of payment when traveling, i.e., credit card with a PIN, travelers checks or a travel card.
Resolving disputes
From the Bureau of Financial Institutions:
If you have a dispute with your financial institution regarding your deposit account, contact the financial institution’s consumer complaint representative or department and attempt to resolve the problem directly with the financial institution.
If the financial institution fails to resolve the problem, write a letter detailing the problem and the resolution you are seeking to:
Department of Professional and Financial Regulation,
Bureau of Financial Institutions,
36 State House Station, Augusta, ME 04333-0036
or contact the Bureau by their online form or visit the Bureau of Financial Institutions/ Complaints page.
The Bureau of Financial Institutions will acknowledge receipt of your complaint promptly and investigate your claim. You will be informed of the results of the investigation.
